When an order is placed via Fife Contemporary’s online shop, it is processed from our office base in St Andrews, Fife (and where relevant, its details emailed to the artist whose work has sold). This is also the point of contact if there is any problem with the order.
Normal office hours are Monday to Friday (except holidays) 9.30am-5pm, and we aim to process and send out orders within 2 working days of receipt of the order.
All publications and artist multiples are sent to the customer from Fife Contemporary’s St Andrews’ base.
If you have purchased a ticket for an event via an online form on Fife Contemporary’s website, you will receive confirmation at the time of booking if this has been successful. If you have not received this, please email us and we will investigate. We use PayPal as our payment gateway and do not store any card details ourselves. You do not need to set up a PayPal account to use this facility; once directed to the PayPal payment page, click the button that allows you to pay by debit or credit card. You can then proceed with the payment by inputting your card details in the usual way. You will also get notification from PayPal if the payment has been successful (this happens almost immediately).
Craft items (from exhibitions) are packaged and sent direct by the artist who made them. Fife Contemporary will contact the artist as soon as an order is received to ask them to pack and post the item to the customer. Any time delay (eg if the item is made to order, rather than being in stock) will be indicated on the object’s product page.
Craft items (from Fife Contemporary projects) are packaged and sent from our office in St Andrews.
If you are purchasing close to Christmas, please check the fulfillment period for the artist & product concerned and ensure you order in sufficient time. Work back from Wed 18 Dec 2019 so that your order can be made & posted in time.
Most items will be sent using an insured method dependent on the value of the goods.
If you require to send items to more than one address, please make a new order for each delivery address.
|Delivery within UK Order Total||UK Royal Mail 1st Class, Signed For, or Special Delivery|
|£1.00 – £20.00||£2.95|
|£20.01 – £150.00||£4.95|
|£150.01 – £250.00||£8.45|
|£250.01 – £350.00||£10.00|
|£350.01 – £500.00||£12.00|
|£500.01 – £1000.00||£15.00|
We are currently unable to fulfill orders outside the UK.
Terms and Conditions
These terms which apply in connection with the ordering process should be read in conjunction with the Fife Contemporary website terms and conditions and the definite therein shall also apply to these terms.
Returns / Refunds
If for any reason you wish to return your purchase, Fife Contemporary will offer a refund or an exchange as long this is requested within 14 days of receiving your order. Undamaged goods must be returned to Fife Contemporary in perfect condition, appropriately packed, and accompanied by the order confirmation. Fife Contemporary cannot refund or exchange any item damaged by the customer after receipt of it.
If your goods are received in a damaged or faulty condition, please notify us immediately by emailing firstname.lastname@example.org. We will offer you either a replacement or refund. A refund will cover the cost of the item, but not the original postage charge unless the wrong item has been sent.
Please take into account postage costs and shipping times when returning goods. Fife Contemporary is not liable for postage, shipping or taxes due on returned goods, unless damaged or faulty, or if an error has been made by Fife Contemporary.
UK returns postage
In order for goods to be adequately covered while in transit, Fife Contemporary recommends using first class post for returning cards and publications, and special delivery for returning craft items and artist multiples. Ask for a certificate of posting from the Post Office at the time the items are sent – Fife Contemporary will not be responsible for loss or damage of returned products during transit.
Cancellation of an Order
You have 7 working days ‘cooling off’ period after receipt of the goods to cancel the order. If for any reason you wish to do this, please do so in writing, by e-mailing email@example.com detailing your order number and informing us of your decision to cancel.